The SCH Customer solution provides a digitized end-to-end customer collaboration right from the initial consultation to billing follow-thru process. It’s secure, scalable, and has an In-call BII engine, mobile-ready UI, and integrates with SAP and other systems. The central repository platform assists companies provide real-time interaction with their vendors.
Order Management allows you to view and manage customer orders, review and edit shipping information, manage returns and refunds, search for and view your inventory information.
Your sales executives can place and view order history of every single customer and know the processing status of the orders they have placed. New orders are updated into the back end in real time.
Our solution delivers real time visibility of the dealership across multi-departments, multi-locations and multi-franchises, all within a secure, online environment. With the capability of drilling down to the itemised level, our dealer analytics feature converts complex dealership data into simple visualisations, allowing dealers to focus on the important questions that demand immediate action.
With Digital Catalogue, you can get to know which products are the best sellers and who are your top procurers. Monitor orders based on clients, sales numbers etc and know which products are dying and those that are gaining popularity.
The solution helps you manage your customer relationships and supports the set up and operation of functions and processes for presales, service contract management, service order management, and customer interaction.
The digital catalogue allows us to create, cleanse and manage our own centralized supplier catalog facilitating a smooth flow in the procurement process.
A single product may have multiple variants based on the attributes but with Digital Catalogue, showcasing variant- specific details is easy. The extensive support for images, size, color and a variety of other attributes lets your sales executive exhibit variant-specific information to your customers.
Our SCH customer solution includese other features which provides access to support tools, services and applications, as well as related documentation and community content.
Other Key features
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A thought leader, highly experienced in SAP Solution and Digital transformation client engagements on supply chain digital platform, Key account management. SP is self driven, excelling in the team management, sales, and client relationships. His belief in self learning and doing business consulting , development has lead to good customer success that has shaped him to be an adapter leader in conducting business across various geographies.
As the Head of Marketing at EIM Solutions, Jayanthi has over 15 years of experience in sales and marketing and account management, with a proven track record of generating new business opportunities, increasing revenue, and enhancing customer satisfaction.
Sruthi is an HR professional, supporting the senior leadership team to enable the translation of business strategy into HR initiatives that champion performance, productivity, and employee engagement while also ensuring the HR function transforms business objectives into actionable and value adding goals.
Nagarathna, a versatile project manager has over 10 years of experience in SAP implementations, rollouts, upgrades support projects and delivery management. She is skilled in handling the complete implementation and is conversant with all aspects of project management.
Brings in a rich expertise in SAP BW, BPC and functional experience and is involved in various projects for consulting, upgrade, rollout, support/Maintenance projects.
With over 15 years of experience in innovation and new products, his passion lies in cracking new technologies and implementing new ideas. Soumyojit Sen always endeavours to transform new ideas into products and to know, learn, use, innovate, improve, and create a product with special focus on Open Source Mobile Framework like UI and Swings.
Kamalnath is a Certified PMP consultant having 19+ years of experience focused on Implementation, Training, Solution Architecting, Project management.
He is a business processes and SAP expert with over 23 years of experience. He has worked in a variety of roles including Solution Architecture, Project Management, Landscape Planning and Rollout Planning as well as SAP Functional roles including Integration Manager, Project Lead and Consultant.
Muthusamy P is an experienced solution and development professional with over 17 years of SAP functional experience. He has handled large landscape projects in SAP ECC, S4H, IS-Retail, IS-AFS, Process Industry and Banking Sector.
Karthikeyan is a SAP certified Technology professional with over 15 years of experience in delivery. His strengths lie in technical development, SAP IS Retail, CRM, APO_BW, PM and SAP Enterprise Portal.
Sakthivel Narasimhan, has 20 years of SAP experience and has handled multiple projects roles as a project manager, track lead, module lead, and integration lead and solution architect.
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Onkar Sangoram, Joint CEO, Customer success has over 18 years of SAP experience with strong foundation in SAP consulting and delivery. Through his expert thought leadership and architectural guidance to customers as well as the internal team, he brings in an enviable list of clientele to SCH.
Param R, a SAP Certified Technical Architect with 19+ years of experience in SAP BI, BODS, BO, HANA, and SAP Basis Administration. He heads Business Planning, Finance and Operations for SCH.
Rajagopalan Babu has over 30 years of experience across Engineering and IT services companies. He has managed multiple roles and was associated with growth phase of SAP and Ariba. He has architectured several solutions and has a deep understanding of the capabilities of these platforms. He has implemented several business integration projects for customers in India and abroad during his stint with SAP and Ariba.
